Field2Office · Email privacy

Managed email privacy — updated 12 October 2026 Field2Office uses Resend (Plus Five Five, Inc.) to deliver document emails through the managed sender. Resend receives sender and recipient addresses, the reply-to address, subject, message, attached documents and delivery metadata. Documents may include customer names, addresses, job details and financial information. Review the recipient and attachment before sending. Managed emails pass through the platform operator's Resend account. Authorised people with access to that account can access sending records and potentially message content and attachments. Separate business workspaces do not hide provider records from the platform operator. Provider access should be used only for necessary delivery support, security, abuse prevention or legal obligations. Emails are not end-to-end encrypted. Replies go to the business reply-to mailbox and are not automatically imported into Field2Office. Your mailbox provider handles those replies. A complete custom Resend configuration uses your own provider account instead of the managed sender; Field2Office still processes the message to deliver it. Resend states that customer data is stored in the United States. Selecting a European sending region does not change the storage location. Its published terms specify 30-day email and log retention on Free, Pro and Scale plans, flexible Enterprise retention, seven-day backups and deletion of remaining customer data within 90 days after termination of the Resend account. Deleting a Field2Office workspace does not terminate the shared Resend account or immediately erase provider records. Early removal requests require coordination with Resend. Businesses control their customer data and instruct Field2Office to process it to provide the service. Customer-data requests should normally go to the trade business first. Workspace owners can contact the platform operator through their existing support channel. Resend's Data Processing Addendum describes its processing and international-transfer safeguards, including the UK Addendum. This feature notice supplements the platform privacy notice and does not replace the full terms or Data Processing Addendum. Provider information: https://resend.com/security/gdpr Provider DPA: https://resend.com/legal/dpa Provider subprocessors: https://resend.com/legal/subprocessors